Refund policy

Return Policy

We do not offer refunds. All purchases are final.

By placing an order on our website, you agree that no refunds will be issued after purchase. We do not accept returns for a refund under any circumstances.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order at:

support@byhub.com

Our team will review your case and, if approved, we may offer a replacement, exchange, or store credit at our discretion.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order details so we can review the issue.

Exchanges

Approved exchanges are subject to product availability. Customers must follow the instructions provided by our support team before sending any items back.

Items returned without prior approval will not be accepted.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Items that have been used, worn, or damaged by the customer

  • Sale items

  • Gift cards

  • Personal care items

  • Customized or personalized products

  • Any items not approved by our team before return

Final Sale Notice

All sales are final. We do not provide refunds, cancellations, or reimbursement after an order has been placed.